hawa Alshyadi
IT Support Trainee | Technical Support
Profile summary
Ambitious IT Support professional and recent graduate with foundational expertise in network infrastructure, system deployment, and technical troubleshooting. Completed traineeships across three Omani government organizations, gaining hands-on experience configuring server systems, diagnosing hardware and software issues, and supporting end-user operations. Committed to delivering reliable technical support and contributing to organizational efficiency through systematic problem-solving and attention to detail.
Career highlights
Network Infrastructure & System Deployment: Configured and installed server systems, network devices, and cabling across governmental facilities to support operational requirements and ensure system availability.
Technical Support & Issue Resolution: Diagnosed and resolved hardware and software issues for end users through systematic troubleshooting, reducing downtime and maintaining network performance monitoring.
Administrative & Compliance Operations: Processed work permits and visa applications for non-Omani teaching staff while maintaining accurate employee records and coordinating departmental onboarding across multiple cases.
Multi-Sector Government Experience: Completed traineeships across three Omani government organizations—Royal Navy, Ministry of Education Networks, and Employee Care—building IT and administrative expertise.
Key skills
Professional experience
Contributed to IT support operations at Royal Navy of Oman, assisting with network setup, maintenance, and technical troubleshooting across hardware and software systems. Supported the IT Support Department in diagnosing and resolving technical issues while monitoring system performance and configuring network devices.
- Set up and maintained computer networks, ensuring connectivity and system availability across department infrastructure
- Diagnosed and resolved hardware and software issues for end users, reducing downtime through systematic troubleshooting
- Installed and configured network devices and systems to support operational requirements
- Monitored system performance and identified potential issues before they impacted users
- Provided technical support to staff, documenting issues and solutions for knowledge sharing
Contributed to employee care operations at the Ministry of Education, supporting visa and work permit processing for non-Omani teaching staff. Managed document preparation, visa applications, and official record organization while maintaining accuracy with sensitive personnel data.
- Processed work permits and visa applications for incoming non-Omani teachers, ensuring compliance with documentation requirements and timely submission.
- Organized and maintained official employee records with attention to accuracy, handling confidential information across multiple cases.
- Coordinated with relevant departments to track application status and resolve document discrepancies for teaching staff onboarding.
Contributed to network infrastructure operations at the Ministry of Education's Department of Networks & Communications, supporting system deployment and installation across the governmental institution. Gained hands-on experience in server configuration, network cabling, and IT practices within a public sector environment.
- Reconfigured and installed server systems to support departmental operations and network requirements.
- Extended and installed network cables throughout facilities, ensuring proper connectivity and infrastructure standards.
- Learned IT practices and procedures specific to governmental institution operations and compliance requirements.
Education
Information Technology – Computer Networks